Return Policies & Guidelines

Item Returns

All return requests must be made within 30 days of the invoice date of your purchase. Call us toll free at 1-888-244-6632 with your invoice number ready to obtain your return authorization number.

Returns require a RETURN AUTHORIZATION NUMBER. This return number helps us identify your package and the reason for the return when it arrives back to our store. DO NOT submit a return without one as your package will be refused and returned to you. To obtain a return number simply contact us at 1-888-244-6632 during our normal business hours.

Restocking fees

A credit will be given for the purchase price of your item(s) less a 20% restocking fee. If you need to make an exchange the restocking fee will be waived. Shipping charges are not refundable.

If we make an error in your shipment or if the item arrives damaged the restocking fees will not apply.

Items that are not returned in new condition do not qualify for a refund.

Prepare your return

Returned items are to be shipped at your expense unless an error was done on our part. Items are to be in new, unused condition with visible part number stickers still on the boxes. All hardware and packaging must be intact. Please return the item in the box it was sent in. If this is not possible please contact us.

DO NOT WRITE ON THE PRODUCT BOX

Please make sure that protective packing is in place (if applicable) and that all items are secured in their boxes. It may be necessary to add packing to a return shipment as packing that may have been sufficient to ship your item once won’t hold up on a return shipment.

Please insure your retuned items for their full value. We cannot provide a refund for items damaged in transit to us. If any items are damaged during transit you will need to obtain a refund from the shipping carrier.

Complete and enclose a return form with your packages and print a return label.

If your order has damage or is missing components, please notify us by phone within 48 hours. Report any visible damage to the carrier and inspect the package contents.

College Hills Honda is not responsible for damage done to parts or vehicles due to improper installation and/or consumer error.

If you are from Canada please be aware that U.S. models may differentiate from Canadian trim levels. Since we do not have access to a Canadian parts catalog we are not responsible for parts ordered that do not apply or fit your vehicle.

Any other questions call 1-888-244-6632.