Toll Free 1-855-299-7244 - For Parts & Accessories

FAQs

Q: Who is HondaFloorMats.com?
A: We are College Hills Honda located in Wooster, Ohio. College Hills Honda is an authorized Honda dealer and has been in business since 1991.

College Hills Honda
Honda Dealer #207843
4600 Cleveland Rd.
Wooster, OH 44691
1-855-299-7244

Q: Are these Genuine Honda Floor Mats?
A: Absolutely! All the items listed on our web site are Genuine OEM Floor Mats. They are backed by American Honda for 1 year from the purchase date.

Q: Why are your items cheaper than my dealer?
A: Honda Motor Company has a suggested retail price which we list for each item on the site. Each dealer has the right to set their own prices. We are proud to offer Internet customers wholesale direct prices delivered directly to your home or business to save you both time and money!

Q: Will I be charged tax?
A: Your order will only be taxed 6.5% if your items are shipped to an Ohio address.

Q: Do I have to order online?
A: No. We know that not everyone is comfortable with making purchases online. We offer phone ordering during regular business hours for your convenience and peace of mind. Simply call 1-855-299-7244 Monday-Friday from 8:00a.m.- 6:00p.m. EST or Saturdays from 8:00a.m. - 2:00p.m. EST.

Q: Can I order mats you do not have online?
A: We have made every effort to list every single floor mat that is still available from Honda. If the product you are looking for is not on our site, we will not be able to get it for you.

Q: When will my order ship?
A: Most orders ship within 1-2 business days. In the event we cannot get your order out within the windows stated above we will attempt to contact you via email about any such delays. If you prefer not to wait on an item, you may cancel your order.

Q: How is my order shipped and how soon will I get it?
A: Your order will ship either by USPS or UPS. Transit times are typically 1-7 business days for U.S. shipments depending on the distance from our store in Wooster, Ohio. You will receive a tracking number email so you can follow your order once it is on the way.

Q: Do you ship outside the USA?
A: Our web site is only set up for USA shipping.

Q: Can I return an item?
A: Yes. Please refer to our return policy.

Q: Is my private information kept secure online?
A: Definitely! We know the importance of your privacy and we will never supply your information to a 3rd party. Your information is secure with 128bit encryption. For more see our privacy policy.

Still have questions? Please feel free to call us toll free at 1-855-299-7244.